Return & Exchange Policy

We want you to love every product you receive from Bold Voices Style. If something isn’t quite right, we’re here to help.

📦 Returns

You have 30 days from the date of delivery to request a return or exchange.

To be eligible for a return:

• The item must be unused, unwashed, and in original condition.
• It must include the original packaging and proof of purchase (order number or receipt).
• Return requests must be submitted to support@boldvoicesstyle.com before sending the item back.

Please do not send items directly to the manufacturer — we’ll guide you through the proper return address and process.

🚫 Non-Returnable Items

We do not accept returns on:

• Sale or discounted items
• Gift cards
• Items marked as “Final Sale”
• Items that have been worn, washed, or altered
• Any item returned more than 30 days after delivery

💰 Refunds

Once your return is received and inspected, we will notify you via email:

• If approved, your refund will be processed to the original payment method within 5–10 business days.
• If rejected (e.g., item is damaged or used), we’ll explain the reason and return options (if any).

Please note:

• Original shipping fees are non-refundable.
• If your return was due to our error (wrong or defective item), we will cover the return shipping cost.

⏳ Late or Missing Refunds

Haven’t received your refund yet?

1. Double-check your bank or credit card account.
2. Contact your payment provider — it may take time before a refund is officially posted.
3. Still no update? Contact us at support@boldvoicesstyle.com and we’ll help you track it down.

🔁 Exchanges

We only replace items if they arrive defective or damaged. To request an exchange, email us at support@boldvoicesstyle.com with:

• Your order number
• Photos of the damaged item(s)
• A brief description of the issue

If approved, we’ll send you a replacement free of charge.

🎁 Gifts

Returning a gift? If the item was marked as a gift during purchase and shipped directly to you:

• You’ll receive a gift credit for the return value.
• Once we receive the return, a gift card will be issued to your email.

If the item was not marked as a gift, or was shipped to the gift giver, the refund will be issued to the original purchaser.

🚚 Return Shipping

Customers are responsible for return shipping unless the return is due to our error (wrong or defective item).

We recommend:

• Using a trackable shipping service
• Purchasing shipping insurance for items over $75

We cannot guarantee receipt of returned items without tracking information.

✉️ Questions?

Please don’t hesitate to reach out to our support team at:
📩 support@boldvoicesstyle.com
We’re available Monday–Sunday

At Bold Voices Style, we stand behind our quality — and behind you. Thank you for shopping small, shopping bold, and shopping with purpose.